Challenge
Organisations in regulated, high-risk, or complex environments—NHS, higher education, public sector, emergency services, and all private employers—face escalating conflict, silent risk accumulation, and formal disputes that threaten legal, financial, and reputational stability. Traditional HR systems and culture surveys are retrospective and reactive, failing to provide actionable foresight. This exposes organisations to unchecked bias, procedural inconsistency, and an over-reliance on punitive measures.
Expertise
REWS™ is the only predictive analytics engine in the sector dedicated to conflict risk. Unlike generic dashboards or lagging indicators, REWS™ systematically analyses real-time data across five domains—case management, workforce wellbeing, employee voice, equity and inclusion, and cultural learning—anchored in the CLIPA pillars: Compassion, Leadership, Inclusivity, Psychological Safety, and Accountability.
REWS™ employs advanced machine learning and statistical models to detect early warning signals—behavioural drift, psychological safety decline, discretionary effort drop, case mix anomalies, leadership micro-signals, union relationship drift, equity pressure points, policy fatigue, trust erosion, operational spikes, governance lag, and a composite dispute index. Data is drawn from HRIS, surveys, case logs, and wellbeing metrics, and is triangulated for reliability. Predictive thresholds trigger CLIPA-aligned interventions: Level 1 (coaching), Level 2 (restorative reviews and mediation), Level 3 (diagnostic review and senior oversight).
Outputs include RAG-rated dashboards—Conflict Probability Index, Restorative Readiness Score, Equity Exposure Index, and Resolution Velocity—reviewed quarterly by a Restorative Oversight Board. All protocols are aligned with ACAS, EHRC, and tribunal standards, providing audit-ready, tribunal-defensible evidence.
All enquiries are handled with strict confidentiality. For further information, contact hello@goodworklab.co.uk or call 0333 444 0341.